Returns and Exchanges
We do not accept returns, exchanges or cancellations, but please contact us if you have any problems with your order.
We stand behind our products, which are guaranteed to give you 100% satisfaction. Due to the nature of our handcrafted products we cannot accept returns unless there was an error made on our part. Please understand that all of our handcrafted artisan soap bars are beautifully unique and will slightly vary in color and design. There are no two identical soap bars.
Products that contain vanilla notes may discolor over time to a tan or brown or even pink color, this is completely normal.
if you are ever dissatisfied with a purchased product, please contact us and we will do our best to make you a happy customer.
Please allow 3-5 business days between the time your order is paid through Paypal and the time your order is shipped. During high volume times and Holidays, allow 5-7 business days. This is a time it will take for us to get your product ready for shipment. This does not include the time it will take to reach you once it had left us. If your order is time sensitive please contact us so we can discuss other shipping options.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
**Heat Warning**During the hot summer months please make sure to provide a safe area for your packages to be dropped off by your mail carrier. It is best for these items not to be left in a hot mailbox or in the heat of the sun for long periods of time. If you think you will not be able to accept the package once it is dropped off, it is recommended to make arrangements with your local post office to hold your items for pickup. Even when these measures are taken, please understand that your items may still become heated and soften up a bit or melt. Leave the items in a cool dry area to harden back up and they will be perfectly usable.